If you live in eastern Prince William County (zip codes 22191, 22192, 22193, 22025, 22026, 22172, 22134), we may be able to help you avoid having your utilities cut off.  Depending upon available funding, ACTS can often help if you have received a disconnect notice for your electric, gas, oil, propane, water or sewer services. Since this is truly emergency assistance, we can only assist if you are currently in disconnect status, and we do not provide assistance for phone bills or gasoline vouchers.

For those who need assistance with a utility other than Dominion, if you make an appointment on a Tuesday evening (5pm or later), we will not be able to verify the amount owed and make a pledge to the utility company until the next business day, at which time we will contact you with the confirmation information.
If there are no appointments available before your disconnection date, take the next available appointment, even if it is a few weeks away.  Then call your utility company, inform them you have an appointment with ACTS and request an extension.  If this is the first time your account has been in arrears and/or you have not already received an extension, your utility company may grant you an extension.

APPOINTMENTS are required:

Please arrive 15 minutes prior to your appointment time for initial verification and make sure you bring the following documentation.

ID

Photo I.D (required at each visit)

Proof of Address

Lease/Mortgage papers, piece of mail postmarked in the last 30 days etc. (required at initial visit and any time you move)

Proof of Income

Pay stubs or benefit/award letters or current bank statement etc. (required at each financial assistance visit)

Household Verification

We request ONE of the following items for each person *residing in the home: Birth Certificate OR Social Security Card OR a piece of mail with the person’s name on it postmarked within the last 30 days (*”residing in the home” means: anyone physically living on the property even if they are not a member of your immediate family)

If you do not come to your appointment with the required documentation, we will not be able to help you and you will need to make a new appointment.

To book an appointment select an open day from the calendar below, then select a time. Book your appointment using the green button and proceed to conformation which will require entering your name, e-mail adders and contact details. Your appointment will be confirmed with an e-mail and you will get a reminder.

20 min.
  •  Available
  •  Partially Available
  •  Fully Occupied
  •  Selected
  •  Closed

Emergency Assistance Appointments Instructions

Getting Assistance

APPOINTMENTS are required for all types of Financial Assistance and you will need to bring:

 

ID Required

Photo I.D (required at each visit)

Proof of Address

Lease/Mortgage papers, piece of mail postmarked in the last 30 days etc. (required at initial visit and any time you move)

Proof of Income

Pay stubs or benefit/award letters or current bank statement etc. (required at each financial assistance visit)

Household Verification

We request ONE of the following items for each person residing in the home: Birth Certificate or Social Security Card for persons under 18 years OR a piece of mail with the person’s name on it postmarked within the last 30 days for persons over 18 (*"residing in the home” means: anyone physically living on the property even if they are not a member of your immediate family).

If you do not come to your appointment with the required documentation, we will not be able to help you and you will need to make a new appointment.